Operator and support
A direct line to LatticeSpot.
Use these details for order support, refunds, privacy requests, content reports and account questions.
Effective 7 September 2026
Contact details
10:00–16:00 Malaysia Time
Messages received outside support hours are handled during the next support period. Public holidays may affect availability. Resolution time depends on the request; no fixed resolution time is promised.
What to include
Please provide your private order reference number, the affected public placement link, and description to assist with your order. For a content report, include the public URL and describe the concern. For privacy requests, state the right you want to exercise and the account email involved.
Service disclosure
LatticeSpot provides one-time digital Pixel Placement purchases and optional eligible Paid Refresh purchases in USD. No physical product is shipped. Delivery follows verified payment and server fulfilment. Placements can later be replaced, and Explore ordering can change without a guaranteed display or rank duration.